returns

Our Return/Cancellation of Sale Policy

If the merchandise you received was damaged or incorrectly fulfilled, please return for full refund of the purchase price or exchange within 14 days of receipt of your order. If you requested a size and decided it was the wrong size, we will do whatever we can to replace the item only if we have that item in our inventory. We will charge for the additional shipping costs to you. Please indicate using the packaging sheet or on a separate piece of paper your desire for a refund or exchange along with the order number. Also, go to our Website and send email to e.mathis@att.net or call us toll-free at 1-888-871-5399 or send us a fax to (202) 330-4556. Please send any item in its original condition with its original packaging and accessories. As soon as we receive the item(s) from the original shipment, we will process a refund or exchange. We will notify you via e-mail of your refund once we have received and processed the returned item. If the item is a custom embroidery or silkscreen, or personalized in any manner, we cannot replace or provide a replacement or refund for the item. Please note that we can refund shipping costs only if we made an error in the original shipment. Refunds are credited to your credit card within 30 days.

Return the merchandise to

The Mathis Group

Attn: PersonalBuy Returns Department

P.O. Box 3024

Durham, NC 27715 USA